FAQ

Frequently asked questions

How Long does it take to receive my dress after i order it?


READY TO WEAR (STOCK) BRIDAL: Ships within 3-4 business days. You can order a different size or out of stock size in our Custom Collections section with lead times of 3 months. Rush orders are also available. MADE TO ORDER BRIDAL: As soon as you place an order - whether online or at the showroom, our team get to work immediately. Your dream dress is hand cut and hand made in Australia, which takes our expert team just 3 months. Need one sooner? Not a problem, we are more than happy to accommodate the shortest of time frames. Just send us an email on hello@whitemadow.com.au.




Can I customise a dress?


Depending on time frames, our team are happy to make some amendments as our brides desire. Please check via email before ordering.




What if I loose weight before the Big Day?


That’s perfectly normal, many brides do in the lead up to the wedding day even if they hadn’t planned to do so! Most our dresses are made from highest quality stretch materials, we add stretchy elastic waist wherever possible and the remainder of the dress designs are free-flowing, which means they are likely to fit even if you drop a dress size. Worst case scenario, our dresses are very easy to alter by a qualified seamstress - they do not have complicated corsetry and boning involved, which will keep the alteration price to a minimum.




How long before the day should I order my dress?


It is best to order your dress as early as possible, this way you secure your spot in the production line, the materials will be put aside for your order, you've ticked another thing from your long to do list and do not have to worry about it any more!




Who Makes the dresses


All our production takes place in Sydney, Australia. We culltivate sustainability, transparency and support local artisans. Our creative director is very hands on and oversees each and every new design and order. We work with a tight team of very experienced pattern-makers and seamstresses, who specialise in fine materials and lace. We pride ourselves on providing our brides with only highest quality gowns by ensuring every step of production process is supervised and signed off before moving onto the next one. We love to make our brides smile x




How Do I Take My Measurements?





What Is Your Returns Policy?


STANDARD MADE TO ORDER BRIDAL As your dress is made especially for you to your dress size range and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. We highly recommend you try your dress on as soon as you receive it. In the unlikely circumstance your dress does not fit you, you must contact hello@whitemeadow.com.au within 7 days of receiving your order. If you have lost or gained weight, we recommend contacting our After Sales team for guidance and an advice to provide to your preferred local tailor. If for any reason there is a manufacturing fault, postage will be covered by WM. You will need to provide updated measurements and images for our production team before the dress is returned. Any dresses being returned to WM must be returned in the original packaging. If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable. The cancellation fee ($300AUD, £200, $250 USD, €200) covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order. Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. PRIORITY MADE TO ORDER BRIDAL As your wedding date is sooner than the standard timeframe it takes to produce a Made-to-Order gown, we are unable to offer returns or exchanges on Priority Made-to-Order bridal items. We do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund. READY TO WEAR (STOCK) BRIDAL We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions: Exchanges are accepted within 7 days of you receiving your garment. You must contact our friendly After Sales team hello@whitemeadow.com.au to arrange for your item to be returned. Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas. Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place. We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified timeframe. Please try on the gown after a shower to avoid contact with moisturiser, deodorant or makeup. Additionally, please try on your gown on clean, carpeted or tiled flooring. All items will undergo further quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options. In the event of a manufacturing fault, return postage will be paid by WM. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new. SALE ITEMS Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless deemed faulty, however you may email hello@whitemeadow.com.au to arrange the return of a sale item in exchange for a store credit or exchange.





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